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Frequently Asked Questions
Table of Contents
What type of payment do you accept?We accept all major credit cards through Paypal. Back to Top
What embroidery formats can you offer ?Tajima .DST, Tajima .DSB,
Tajima .DSZ, Barudan FMC, Barudan FDR ,
Melco .EXP, Toyota, Back to Top
Why don't you offer Melco Cnd or any other kind of outline file?We always go beyond the outline format and finalize the design in stitch format in order to have the best result for your sewing experience. Melco CND format allows you to resize the design but can cause unpleasant surprises if overdone. We stand behind every design digitized by us; we don't want that happen to you so we will resize (up or down) your logo for up to 20% at no charge. Back to Top
What is your turn around time?48hrs.
What artwork format should I send you ?We can read most of the format out there for Windows platform. Here are some examples: jpeg, tif, gif, pcx, bmp, jpg, cdr, cpt, ai, eps, pdf, wmf. Back to Top
Should I run sample on my machine?Even though we always do test run before sending out your design, a sample stitchout on your machine is strongly recommended. Back to Top |
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